The UPS Store Town and Country, MO (Review)


In the charming setting of Lamp & Lantern Village in Chesterfield, Missouri, you will find a one-stop shop for all your packaging, shipping, and printing needs—The UPS Store #0389. This review draws on various testimonials from customers to present an unbiased assessment of the store’s services.

Overall Impression

First impressions matter, and the UPS Store #0389 impresses with its well-earned reputation. With a Google rating of 4.2/5 from 48 reviews, 6.8/10 on FourSquare from 4 ratings, and 4/5 on Yelp from 18 reviews, it’s evident that the store is delivering on its promise of superior service. The store’s high ratings reflect its commitment to customer satisfaction, which has translated into a large base of loyal customers.

Service Efficiency: The Secret Ingredient

The UPS Store #0389’s service efficiency is a clear standout in the customer reviews. Whether it’s a Sunday afternoon or a busy weekday, customers have lauded the store’s ability to handle multiple transactions swiftly without compromising on service quality or customer interaction.

Moreover, this efficiency extends beyond basic transactions to the store’s core packing and shipping services. One customer shared a remarkable experience where the store handled a complex task of shipping 120 packages to 120 different locations. The process was smooth and easy, and the team kept the customer informed throughout, showcasing a level of professionalism that sets the store apart from its competitors.

Security and Trustworthiness: A Reliable Partner

In the shipping business, security and reliability are paramount. The UPS Store #0389 excels in these areas, ensuring packages reach their destinations safely and on time. Customers have shared stories of undamaged and timely deliveries, further bolstering the store’s reputation as a trustworthy shipping partner. These positive experiences have resulted in a deep sense of loyalty among customers, often making the store their first choice over other mailing services.

Stellar Customer Service: Going the Extra Mile

A commitment to exceptional customer service is one of the hallmarks of the UPS Store #0389. The staff, including the owner Kyle and manager, Jerry, have been highly praised for their professionalism, friendliness, and eagerness to assist.

Customer reviews abound with instances where the staff went above and beyond their call of duty. From resolving misrouted package issues promptly to holding the truck late to ensuring a time-sensitive delivery, the staff’s unwavering dedication to customer satisfaction is exemplary. They’ve even helped customers print labels in-store, saving them the trouble of going elsewhere, and have always made themselves available for any inquiries or assistance.

Accessibility and Convenience: At the Heart of the Community

With its strategic location in the Lamp & Lantern Village and extended operating hours seven days a week, the UPS Store #0389 is a beacon of convenience. Customers have commended the ample parking, easy access to the store, and its proximity to other businesses, making a trip to the UPS store an easy addition to their daily errands.

Extensive Additional Services

The UPS Store #0389 is more than a shipping and mailing service. It also offers a range of additional services, including printing, document finishing, mailbox services, notary services, shredding, and faxing. Their printing service has been particularly praised, with one customer sharing a positive experience about getting custom return address labels made at the store. Such a comprehensive suite of services makes the store a truly one-stop solution for customers.

Areas for Improvement: Growing and Evolving

Despite the predominantly positive reviews, some customers pointed out minor issues regarding store policies, like charging for tape use and confusion over label usage. These incidents underscore the need for ongoing staff training and clear communication of store policies to maintain their high service standards and customer satisfaction.

Conclusion: A Store You Can Depend On

To wrap it up, the UPS Store #0389 in Chesterfield, Missouri, has managed to create a unique blend of service efficiency, convenience, and exceptional customer service that sets it apart from its competitors. It’s a store that genuinely understands and caters to its customers’ needs, going above and beyond to ensure a positive customer experience.

Whether you’re an individual needing to send a loved one a package, a small business owner needing a reliable partner for regular shipping, or someone needing high-quality printing services, the UPS Store #0389 comes highly recommended. Its success lies in the myriad positive reviews from its satisfied customers. So, head over to the store and witness first-hand why it’s considered one of the best in the area.

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Nathan Gotch

Nathan, a resident of Town and Country, Missouri since 2013, is an expert on the city's local offerings. From restaurants to parks, he's explored it all. His extensive experience and authentic insights make him a trusted authority on all things related to Town and Country.