J.A. Whitney Town and Country, MO (Review)

J.A. Whitney, located at 13498 Clayton Rd, Town and Country, MO 63131, nestled in the Mason Woods Village Shopping Center, is truly more than a specialty gift boutique. This mother/daughter-owned establishment, since 1994, has been delighting customers with an extraordinary collection of artful, affordable, and inspirational items that are truly unique. 

The boutique exudes a captivatingly nostalgic yet effortlessly chic and modern charm. The customer testimonials and reviews give us a comprehensive insight into the warm, engaging, and rewarding experience J.A. Whitney provides.

Varied and Unique Selections

Based on a multitude of reviews, the one aspect that is consistently praised is the unique and varied selection of gifts. With the perfect gift for anyone on your list – from baby to adult – customers seem to be particularly fond of the versatility and quality of the products on offer. 

From “unusually unique picture frames, stationary supplies, and greeting cards beyond compare” to amazing pieces of jewelry, blankets, and water bottles, customers often share their delight at discovering something new and unique during every visit.

One customer said, “Every holiday, this is typically my first stop to get things for all my family members and friends. My family and friends have never been disappointed, and the variety is so fantastic that you can buy items for all celebrations.”

Superior Customer Service

At the heart of J.A. Whitney’s success is its unwavering commitment to providing superior customer service. Customers repeatedly laud the friendliness, helpfulness, and approachability of the staff. They offer suggestions but are never pushy, striking the perfect balance of customer service. “They are all so helpful and welcoming,” mentions one customer.

Moreover, the boutique offers personalized service, helping customers find a gift that makes a lasting impression. “Our customers can expect someone to listen to their needs, work within their budget and timeframe and help them make a lasting impression,” states the boutique’s mission. A testament to this is the customers’ loyal following, who return time and time again for the exceptional service.

Personalized Gifting and Attention to Detail

The detail-oriented approach at J.A. Whitney is another aspect that has garnered them much praise. Customers note the store’s attention to detail, especially in the area of personalization. 

Many items in the store can be personalized, a touch that is often appreciated by customers seeking to make their gift a bit more special. One reviewer shares her experience, saying, “I have purchased coasters, place cards, bread plates, platters, jewelry, Christmas ornaments, stem ware, and have been very pleased with the quality.”

Beautiful Gift Presentation

The service at J.A. Whitney extends beyond just selecting and personalizing the gift. They also provide gift wrapping, which customers absolutely adore. In addition, reviews on Yelp and Google frequently highlight the beautiful presentation, with rich and elegant bows, which further enhances the gifting experience. One satisfied customer even mentioned the store’s ability to match the color of the ribbon to her request.

A Note on Pricing and Policy

While most reviews for J.A. Whitney are glowing, there are a few that mention their pricing policy, specifically for personalization and gift-wrapping of items not purchased at the store. These customers felt the charges were excessive. However, it’s important to note that personalization services often command a premium, given the added labor and attention required. Plus, other customers have found the charges reasonable and the quality worth the price.


In the grand scheme of things, J.A. Whitney’s stellar reputation as a one-stop shop for unique, personalized, and high-quality gifts, coupled with their top-notch customer service, continues to make them a beloved boutique in Town and Country, MO. Their attention to detail, commitment to customer satisfaction, and unique offerings ensure a delightful shopping experience, making it a worthwhile destination for those in search of that perfect gift. J.A. Whitney is indeed a treasure chest waiting to be discovered, with many hidden gems to offer. 

However, to fully appreciate the charm and the unique experience J.A. Whitney provides, one has to step inside this wonderous boutique. Their dedication to creating memorable gifting experiences is evident in the way customers keep coming back for more. Ultimately, it’s the total package that counts – and at J.A. Whitney, you are sure to find it.

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Nathan Gotch

Nathan, a resident of Town and Country, Missouri since 2013, is an expert on the city's local offerings. From restaurants to parks, he's explored it all. His extensive experience and authentic insights make him a trusted authority on all things related to Town and Country.